Welcome, we are The Camphor Tree. Sustainably sourced and fairtrade homeware.
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Terms and Conditions

This web site is owned and operated by The Camphor Tree.

Please contact us if you have any suggestions or comments.

The Camphor Tree
Number 3 Hovis Mill
Union Road
Macclesfield
SK7 2AL
TELEPHONE: 01625 433539

Buying:

Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished choosing your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

You may optionally create an account with us or place an order as a guest. Creating an account enables you to retrieve your contact details at a future time without the need to re-enter them. We do NOT pass on any of this information to 3rd parties.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct the mistake.

Please note: Shipping some items such as large mirrors, tables may not be suitable to ship overseas or some heavy items may incur an additional cost. If this is the case, we will contact you prior to despatch to determine if you wish to pay the additional cost or cancel the order.

Delivery:

Within the UK, goods should arrive within 3-7 working days. Overseas orders take up to 14 days.

Delivery may take slightly longer than this during busy times, but we will do our best to despatch as soon as we can. We will contact you if any products are out of stock.

We use a variety of reliable and trustworthy delivery companies – including services from Royal Mail, UPS, and others.

You must inform us within 7 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Out of stock items:

If an item on your order is out of stock, we will contact you to arrange for a replacement item of similar value or a full refund.

Privacy Policy

The Camphor Tree do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment (e.g. address shared with delivery companies etc.). In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Any date collected is used for:

1. Take and fulfil customer orders.
2. Only disclose information to third-parties for goods delivery purposes.
3. Send details of offers, promotions and news which may be of interest. This may be opted out of at any time.

Returns Policy

We understand that returns happen for various reasons -please contact us and quote your order reference.

Returns are accepted within 14 working days.

Buyer pays return postage. We will issue refund on return of product in brand new condition.

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 days for a full refund.

We do not accept returns on items beyond 14 days.

In the case of next day delivery items – the postage is not refunded as this service has already been used, however the item can still be returned for a full refund.

Any goods returned must be in brand new saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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